Shipping & Returns

 

UK:

Royal Mail 48 - £4.90 (1-3 business day)

DHL Express - £8.95 (1 business day)

Free Shipping for orders over £200

EU:

1-4 working days via Fedex

Flat rate £17.50 for the following countries:

Austria, Belgium, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Romania, Spain, Sweden, Switzerland.

Rest of EU £16.50 - £22.00 Calculated by weight

Free shipping for all orders over £300

Rest of World:

1-3 working days via DHL

£16.50 - £22.00 Calculated by weight

Free shipping for all orders over £300

Returns:

Returns must reach our warehouse at the address below, within 14 days of delivery to yourself. Returns must be unworn & unwashed, in original packaging with all original labels attached.

For all exchanges please fill in the return form received with your order or contact our customer service team - help@unknownlondon.com

We do not accept returns for multiple identical items in the same size, you may only return 1 unit per size per product. 

We do not accept returns for any discounted items or orders placed during Black Friday sale promotions.

Returns address:

Unknown c/o TSL, Returns Department, Unit A, J&S House, Denton Drive, Northwich, Cheshire, United Kingdom CW9 7LU