UNKNOWN MEMBERS CLUB GUIDE
WHAT IS THE UNKNOWN MEMBERS CLUB?
You’ll earn points for activities on our site, such as purchases and referrals. Use these points to earn discounts off purchases, so the more you collect, the more you save. The higher the tier, the better the rewards.
Points will be backdated from 01/01/2023.
HOW DO I BECOME A PART OF THE UNKNOWN MEMBERS CLUB?
Once you have registered an account, you are automatically enrolled into the Unknown Members Club. By creating an Unknown Members Club account, you are opting into members club marketing & communications.
HOW IT WORKS
To access the program, users must be logged into their Unknown Members Club account. This account, its rewards and the members club points are personal to each user and non-transferable. Earn points and rewards to level up through the tiers and reap several different benefits at each tier of the members club.
Once users are enrolled into the Unknown Members Club, they immediately obtain the bronze level status. As points are accumulated overtime, users will unlock and enter the higher tiers (Silver, Gold, Platinum, Unknown 4 Life) and reap their relevant benefits. These benefits relevant to each level can change at any time but will be communicated via email, newsletter, or our social media channels.
WHAT DO THE POINTS REPRESENT?
The points can be used as a virtual currency to redeem different rewards. The more points you accumulate, the higher the tier you will reach and the greater the rewards will be. Points can be earned in the following ways:
Creating an Unknown Members Club Account
Completing a purchase on the Unknown London website
Following us on various Social Media platforms
Referring a friend
Birthday / Anniversary Points
The higher the tier you’re in, the better the rewards on birthdays, anniversaries and for referring friends.
Use your approved active points to earn certain rewards such as:
- Discounts to use on future orders
- Free shipping
- Free products
- Gift vouchers
- + More
HOW DO I REDEEM A REWARD / DISCOUNT CODE?
Every time you make a purchase on our store select the redeem points tab and there you can redeem your reward. This discount code will automatically be generated onscreen for you to use on the promo code box at the checkout page.
WHY ARE MY POINTS PENDING?
Points will be pending for 14 days to take into consideration returns / refunds / any unforeseen circumstances.
WILL I BE DEMOTED FROM A TIER FOR REDEEMING SUCH POINTS?
Unknown Members Club members cannot be demoted from a tier if they redeem a certain number of points which taken them below the relevant tier threshold. Once you rank up a tier you cannot drop back down below this tier.
IS THERE A DIFFERENCE BETWEEN ACTIVE POINTS AND LIFETIME POINTS?
Active points indicate the total number of points a member has accumulated in the past 12 months through rules and rewards. These points can be used to redeem rewards.
Lifetime points indicate the total number of points earned relating to total spend since becoming an Unknown Members Club member. These points reflect what tier you are in.
CAN MY POINTS BE BACKDATED TO BEFORE I WAS A MEMBER?
Points will be backdated to correlate with your total spend from 01/01/2023. These points will also reflect what tier you automatically enrol into when signing up for the members club.
WHERE CAN I SEE MY POINTS BALANCE?
Once you log into your Unknown Members Club account on the store website, your points will be displayed in your profile dashboard. Here you can also see what rewards you have available to you and what tier you are currently in along with your points spend history.
WILL MY POINTS EXPIRE?
Active points will expire 12 months after your last purchase. However, lifetime points remain active so long as you are still a member.
UNKNOWN MEMBERS CLUB SUPPORT
Should you have any issues or queries with the Unknown Members Club or your account please contact: firstname.lastname@example.org